Last updated: 16 August 2026

At Amani Botanica, we take care when preparing and packaging every order. This Shipping & Delivery Policy explains how we process, dispatch and deliver orders placed through the Amani Botanica online store.

By placing an order through our website, you acknowledge and accept the delivery arrangements described below, subject always to your rights under applicable South African law.

1. Delivery Within South Africa

Amani Botanica currently delivers orders within the Republic of South Africa only.

We do not currently offer international shipping.

Delivery availability may depend on the delivery address and the availability of courier services to that area.

2. Order Processing

Orders are generally processed and prepared for dispatch within 3–5 business days after:

• Your order has been successfully placed;
• Payment has been successfully received; and
• We have received the information required to fulfil the order.

Business days are Monday to Friday and exclude South African public holidays.

Because some Amani Botanica products are handmade or produced in small batches, additional preparation time may occasionally be required.

If we anticipate a material delay in processing your order, we will endeavour to notify you using the contact details provided when you placed your order.

3. Estimated Delivery Time

After your order has been dispatched, delivery generally takes approximately:

3–7 business days

depending on the destination and courier service.

Customers should therefore allow approximately 6–12 business days from successful payment for the full process of order preparation, dispatch and delivery.

These are estimated timeframes and are not guaranteed delivery dates unless a specific delivery date has been expressly agreed with you.

Deliveries to remote, rural, outlying or less frequently serviced areas may take longer.

4. Shipping Charges

Applicable delivery charges will be calculated and displayed during checkout before you complete your purchase.

Shipping charges may vary depending on factors such as:

• Delivery destination;
• Parcel size;
• Parcel weight;
• Delivery service; and
• Promotional offers.

Where Amani Botanica offers free or discounted shipping, the applicable terms and qualifying conditions will be clearly communicated at the time of the offer.

5. Courier Services

Amani Botanica may use one or more third-party courier or delivery providers.

The courier selected may depend on the delivery destination, parcel requirements, service availability and operational considerations.

We may change courier providers from time to time.

Where tracking is available, we will provide the applicable tracking information after your order has been dispatched.

6. Tracking

Where a trackable courier service is used, tracking information will generally be provided using the email address, telephone number or other contact details supplied with your order.

Tracking information may take some time to become active after the parcel has been collected by the courier.

Once tracking information has been provided, customers may use the courier’s tracking system to monitor the progress of their delivery.

7. Delivery Address

Customers are responsible for providing an accurate and complete delivery address at checkout.

Please ensure that your order includes:

• Full name of the recipient;
• Street address or other physical delivery address;
• Suburb or area;
• City or town;
• Province;
• Postal code; and
• A valid contact telephone number.

Where relevant, please include useful delivery instructions, such as building names, unit numbers, security information or other information required to facilitate delivery.

Amani Botanica cannot guarantee successful delivery where an address is incomplete, incorrect or inaccessible.

8. Changes to Delivery Information

If you discover that your delivery information is incorrect after placing an order, please contact us as soon as possible.

We will make reasonable efforts to update the information before dispatch where this is operationally possible.

Once an order has been handed to the courier, we may not be able to change the delivery address.

Any additional delivery costs resulting from a customer-requested address change or redelivery may be payable by the customer where permitted by applicable law.

9. Failed Delivery Attempts

The courier may attempt delivery in accordance with its own delivery procedures.

A delivery may be unsuccessful where, for example:

• No one is available to receive the parcel;
• The delivery address is incorrect or incomplete;
• The courier cannot obtain access to the delivery location;
• The recipient refuses delivery; or
• The courier is unable to contact the recipient.

The courier may make additional delivery attempts, contact the recipient, redirect the parcel to an appropriate collection point or return the parcel to Amani Botanica, depending on its procedures.

If a parcel is returned to Amani Botanica because delivery could not be completed due to information or circumstances attributable to the customer, we will contact the customer to discuss the available options.

Additional delivery charges may apply to a requested redelivery where permitted by law.

10. Courier Delays

Estimated delivery times are provided in good faith based on our current courier arrangements.

Delivery may occasionally take longer due to circumstances such as:

• Courier operational delays;
• High parcel volumes;
• Public holidays;
• Severe weather;
• Road closures;
• Service disruptions;
• Rural or remote delivery requirements;
• Incorrect or incomplete delivery information; or
• Other circumstances beyond our reasonable control.

Where we become aware of a significant delay affecting your order, we will endeavour to assist and provide relevant information.

A courier delay does not automatically mean that an order has been lost.

If your order has not arrived within a reasonable period after the estimated delivery timeframe, please contact us so that we can investigate the delivery with the courier.

11. Lost Parcels

If an order appears to have been lost during delivery, please contact Amani Botanica as soon as reasonably possible.

We will investigate the matter with the relevant courier where appropriate.

Where a parcel is confirmed as lost and the customer is entitled to a remedy under applicable law, Amani Botanica will provide the applicable remedy.

We will not require a customer to waive a statutory consumer right as a condition of resolving a legitimate delivery issue.

12. Damaged Parcels

Our products are packaged with reasonable care and appropriate protective packaging.

If your order arrives visibly damaged, please contact us as soon as reasonably possible.

Where possible, please provide:

• Your order number;
• Photographs of the outer packaging;
• Photographs of the shipping label;
• Photographs showing the damage to the parcel;
• Photographs of the affected product; and
• A description of the problem.

Please retain the original packaging until we have advised you that it may be discarded, as it may be required for a courier investigation.

Where goods are damaged, defective or otherwise subject to a statutory remedy, Amani Botanica will deal with the matter in accordance with applicable South African law and our Returns, Refunds & Exchanges Policy.

13. Local Cape Town Delivery

Amani Botanica may offer local delivery within selected areas of Cape Town.

Where local delivery is available, the applicable delivery charge and estimated delivery period will be communicated at checkout or before the order is confirmed.

Local delivery may be carried out by Amani Botanica or by a third-party delivery provider.

Availability of local delivery may depend on the delivery address and Amani Botanica’s operational capacity at the time of the order.

14. Collection

Where Amani Botanica offers a collection option, customers will receive confirmation when their order is ready for collection.

Customers should not arrive for collection before receiving confirmation that the order is ready.

The applicable collection address, collection times and any collection requirements will be communicated at the time of the order.

15. Handmade and Small-Batch Products

Amani Botanica produces and/or supplies certain products in small batches.

Although we aim to maintain stock availability, a product may occasionally become unavailable after an order has been placed.

Where an ordered product cannot reasonably be supplied within the applicable period, we will contact you regarding the available options and any rights or remedies that may apply.

16. Orders Containing Multiple Products

Where an order contains multiple products, Amani Botanica may dispatch the products together or in separate parcels depending on stock availability, product preparation requirements and operational considerations.

If an order is split into multiple shipments, separate tracking information may be provided where tracking is available.

Any additional shipping charges resulting solely from Amani Botanica’s decision to split an order will not be charged to the customer unless otherwise agreed.

17. Delivery Confirmation

Delivery may be confirmed by the courier through methods such as:

• Electronic tracking;
• Delivery notification;
• Signature;
• Proof of delivery; or
• Other delivery confirmation procedures used by the courier.

Customers should check their order when it is received and contact Amani Botanica if there is a problem with the products supplied.

18. Responsibility for Goods During Delivery

Amani Botanica will take reasonable steps to ensure that products are appropriately packaged and handed to the selected delivery service.

Nothing in this policy is intended to transfer statutory responsibility for the goods to the customer prematurely or to exclude any rights or remedies provided by applicable South African consumer law.

Where applicable law places responsibility on Amani Botanica for goods during delivery, we will comply with those requirements.

19. Delivery to Third Parties

If you request that your order be delivered to another person or location, you are responsible for providing accurate delivery information and ensuring that the recipient is able to receive the order.

Delivery to the nominated address will generally constitute delivery in accordance with the delivery instructions provided by the customer, subject to applicable law.

20. Incorrect or Incomplete Delivery Information

Where a customer provides an incorrect or incomplete address, Amani Botanica will make reasonable efforts to assist in correcting the delivery information.

However, where the courier has already attempted delivery or incurred additional costs because of incorrect information supplied by the customer, additional delivery charges may apply where permitted by law.

This does not affect any statutory rights that may apply to the transaction.

21. Delivery of Products Requiring Special Care

Certain products may have specific storage or handling requirements.

Customers should follow the storage instructions provided on the product packaging or product information page once the order has been delivered.

Where a product has been exposed to unsuitable conditions after delivery, such as excessive heat, moisture or contamination, this may affect the product.

If you believe that a product has been damaged or compromised before or during delivery, please contact us promptly.

22. Delivery Timeframes and Consumer Rights

The delivery periods stated in this policy are estimates intended to provide customers with a reasonable expectation of when an order should arrive.

They do not remove or limit any rights or remedies available to consumers under applicable South African law.

Where a statutory provision gives a consumer a right to cancel an order, request a refund, reject goods or receive another remedy because of a delivery issue, Amani Botanica will comply with the applicable legal requirements.

23. Contact Us

If you have a question about the delivery of your order, please contact:

Amani Botanica

Telephone / WhatsApp: +27 84 476 8858

Email: hello@amanibotanica.com

Physical address: 69 Flat Road, Rylands Estate, Cape Town, 7764, South Africa

Website: AmaniBotanica.com

When contacting us about an existing order, please provide your order number where available.

24. Updates to This Policy

Amani Botanica may update this Shipping & Delivery Policy from time to time to reflect changes to our courier arrangements, delivery services, operational procedures or applicable legal requirements.

The version published on the website will contain the applicable effective date.

Nothing in an updated policy will retrospectively remove rights that have already accrued to a consumer under applicable law.

Effective date: 16 August 2026