Last updated: 16 August 2026

Amani Botanica (“Amani Botanica”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you:

• Visit our website;
• Create an account;
• Place an order;
• Contact us;
• Subscribe to our mailing list;
• Participate in surveys, competitions or promotions;
• Interact with us on social media;
• Communicate with us through WhatsApp, email or other channels; or
• Otherwise interact with Amani Botanica.

This Privacy Policy is intended to comply with applicable South African privacy and data-protection requirements, including the Protection of Personal Information Act 4 of 2013 (POPIA) and applicable provisions of the Electronic Communications and Transactions Act 25 of 2002 (ECTA).

Nothing in this Privacy Policy limits any rights you may have under applicable South African law.

1. Who We Are

Amani Botanica

Physical address:
69 Flat Road
Rylands Estate
Cape Town
7764
South Africa

Telephone / WhatsApp:
+27 84 476 8858

Email:
hello@amanibotanica.com

Website:
AmaniBotanica.com

For purposes of POPIA, Amani Botanica acts as the responsible party in relation to personal information that we collect and process for our own business purposes.

2. What Is Personal Information?

For purposes of this Privacy Policy, personal information generally means information relating to an identifiable, living person and, where applicable, an identifiable existing juristic person.

Depending on how you interact with us, this may include:

• Your name and surname;
• Email address;
• Telephone or mobile number;
• Delivery address;
• Billing information;
• Postal address;
• Account login information;
• Order history;
• Products purchased;
• Communication history;
• Customer enquiries;
• Marketing preferences;
• Survey responses;
• Competition entries;
• Reviews and other content you submit;
• Technical information relating to your use of our website;
• IP address;
• Browser information;
• Device information;
• Website interaction information; and
• Information relating to your preferences where you choose to provide it.

We only seek to collect information that is reasonably necessary for the relevant purpose.

3. Information You Provide Directly to Us

We may collect personal information when you:

Place an order

This may include:

• Name;
• Contact details;
• Billing information;
• Delivery address;
• Order details; and
• Information necessary to process and fulfil your purchase.

Create an account

This may include:

• Name;
• Email address;
• Login credentials; and
• Account information.

Contact us

If you contact us by email, telephone, WhatsApp, social media or another communication channel, we may retain information relating to the enquiry so that we can respond and maintain an appropriate customer-service record.

Subscribe to marketing

If you choose to subscribe to our marketing communications, we may collect:

• Name;
• Email address;
• Marketing preferences; and
• Information concerning your interaction with our communications.

Complete a survey or questionnaire

We may collect information that you voluntarily provide through surveys, customer-feedback forms, product-development questionnaires or other research activities.

4. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically.

This may include:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Approximate location derived from technical information;
• Pages visited;
• Referring website;
• Date and time of access;
• Website interactions; and
• Other technical information generated through your use of the website.

We may use this information to:

• Operate our website;
• Maintain security;
• Identify technical problems;
• Improve website functionality;
• Understand website usage;
• Analyse marketing performance; and
• Improve our products and services.

5. Cookies

Our website may use cookies and similar technologies.

Cookies are small files or information stored on your device that can help websites remember information about your visit.

We may use cookies for purposes including:

• Website functionality;
• Shopping-cart functionality;
• Login and account functionality;
• Security;
• Website analytics;
• Performance monitoring;
• Remembering preferences; and
• Marketing and advertising, where applicable.

Some cookies are necessary for the website to function correctly.

Other cookies may be used only where appropriate consent or another lawful basis is required.

Further information will be provided in our Cookie Policy.

6. Why We Collect Personal Information

We may process personal information for purposes including:

Processing orders

To:

• Accept and process orders;
• Confirm purchases;
• Process payments;
• Prepare products;
• Arrange delivery;
• Communicate about orders; and
• Provide after-sales support.

Customer service

To respond to:

• Questions;
• Complaints;
• Returns;
• Refund requests;
• Product enquiries;
• Safety concerns; and
• Other customer-service matters.

Business administration

To:

• Maintain business records;
• Manage customer accounts;
• Perform accounting;
• Reconcile payments;
• Prevent fraud;
• Maintain security; and
• Meet legal and regulatory obligations.

Website operation

To:

• Maintain our website;
• Improve functionality;
• Diagnose technical problems;
• Monitor security; and
• Improve customer experience.

Marketing

Where legally permitted and where the required consent or other lawful basis exists, we may use personal information to:

• Send newsletters;
• Send product information;
• Send promotional communications;
• Inform you about launches;
• Request feedback;
• Conduct customer research; and
• Provide relevant marketing communications.

You may unsubscribe from marketing communications at any time.

7. Lawful Processing

Amani Botanica will process personal information in accordance with POPIA and other applicable law.

Depending on the circumstances, processing may be based on:

• Your consent;
• The performance of a contract with you;
• Steps taken at your request before entering into a contract;
• Compliance with a legal obligation;
• Protection of a legitimate interest recognised by law; or
• Another lawful basis permitted by applicable legislation.

We will not collect or use personal information for purposes that are incompatible with the purposes for which it was collected without an appropriate lawful basis.

8. Information Required to Place an Order

Certain information is necessary for us to process and fulfil an online order.

For example, we generally require sufficient information to:

• Identify the purchaser;
• Process payment;
• Communicate with the customer;
• Prepare the order; and
• Deliver the order.

If you choose not to provide information that is necessary for these purposes, we may be unable to process or fulfil your order.

9. Payment Information

Payments made through our website may be processed by third-party payment service providers, including PayFast or other payment providers made available through our website.

Amani Botanica does not ordinarily need to receive or store your complete card details when payment is processed through an external payment provider.

Payment providers may collect and process payment information in accordance with their own privacy policies, terms and security procedures.

We encourage customers to review the privacy and security information of the relevant payment provider.

10. WooCommerce and Website Service Providers

Our website may use WooCommerce and other third-party technology providers to operate our online store.

These providers may process certain information on our behalf or as independent service providers in connection with:

• Shopping-cart functionality;
• Customer accounts;
• Order processing;
• Website operation;
• Security;
• Analytics; and
• Other ecommerce functionality.

We take reasonable steps to ensure that third-party service providers receiving personal information are appropriately selected and that appropriate safeguards are used where required by law.

11. Delivery and Courier Providers

To fulfil an order, we may need to provide certain customer information to a courier or delivery provider.

This may include:

• Recipient name;
• Telephone number;
• Delivery address;
• Order reference; and
• Information necessary to complete delivery.

We disclose only information reasonably required for the relevant delivery purpose.

12. Email Marketing

Amani Botanica may use third-party email marketing platforms, including Klaviyo, to manage email communications.

Where you subscribe to marketing communications, information such as your:

• Name;
• Email address;
• Marketing preferences; and
• Interaction with emails

may be processed by the relevant service provider.

Marketing emails may contain technology that allows us to understand whether an email was opened or whether certain links were clicked.

You may unsubscribe from marketing communications at any time by using the unsubscribe mechanism included in the communication or by contacting us.

13. Social Media

Amani Botanica may maintain accounts or pages on social media platforms such as:

• Facebook;
• Instagram;
• TikTok;
• LinkedIn; and
• Other platforms we may use from time to time.

When you interact with us through social media, the relevant platform may collect and process your personal information in accordance with its own privacy policy.

We may receive information that you choose to make available to us through those platforms.

We do not control the privacy practices of third-party social-media platforms.

14. Customer Reviews, Comments and User-Generated Content

If you submit a product review, testimonial, photograph, comment or other content to Amani Botanica, we may use that content for customer-service, marketing or other legitimate business purposes where permitted by law and according to the terms under which the content was submitted.

We will not intentionally publish unnecessary personal information with your review.

Where appropriate, we may publish a first name, initials or other limited identifying information associated with a review.

If you do not want your review or submitted content used for marketing purposes, please contact us.

15. Surveys and Customer Feedback

Amani Botanica may conduct surveys and request feedback to improve our:

• Products;
• Website;
• Customer service;
• Packaging;
• Marketing;
• Product range; and
• Overall customer experience.

Participation in optional surveys is voluntary.

If a survey requests information that is not necessary to fulfil an order or provide a service, you may choose whether to provide that information.

16. Sensitive Personal Information

POPIA provides additional protection for certain categories of personal information.

Amani Botanica does not intentionally seek to collect sensitive personal information unless there is a lawful and appropriate reason to do so.

Customers should avoid providing unnecessary sensitive personal information when contacting us.

Product and skin-related information

Some Amani Botanica surveys or product-feedback forms may ask customers about skin concerns or product preferences.

Where such information could constitute sensitive personal information under applicable law, Amani Botanica will process it only where there is an appropriate lawful basis and in accordance with applicable requirements.

Customers should not provide medical records, diagnoses or other sensitive health information unless it is genuinely necessary for the purpose for which they are communicating with us.

Product information and educational content provided by Amani Botanica should not be interpreted as medical advice.

17. Children

Our website is not intended to knowingly collect personal information from children without appropriate consent or lawful authority.

If you are under the applicable age for providing consent to the processing of personal information, please do not provide personal information to us without appropriate parental or guardian involvement where required by law.

If we become aware that we have collected personal information from a child in circumstances where the processing is not permitted, we will take reasonable steps to address the situation in accordance with applicable law.

18. Sharing Personal Information

We may share personal information with appropriate third parties where reasonably necessary for legitimate business or legal purposes.

These may include:

• Payment providers;
• Courier and delivery companies;
• Website hosting providers;
• Ecommerce technology providers;
• Email marketing providers;
• Accounting and bookkeeping service providers;
• IT and technical service providers;
• Professional advisers;
• Legal advisers;
• Fraud-prevention providers;
• Analytics providers;
• Advertising platforms; and
• Government or regulatory authorities where legally required.

We do not sell your personal information as a commodity.

19. Third-Party Service Providers

Third-party service providers may process personal information on our behalf.

Where required by POPIA, Amani Botanica will take reasonable steps to ensure that appropriate contractual and security safeguards apply to the processing of personal information by operators.

Third-party providers may have their own privacy policies and terms.

Where your personal information is processed directly by a third party as an independent responsible party, that third party’s own privacy policy may also apply.

20. International Transfers

Some of the service providers used by Amani Botanica may process or store information outside South Africa.

Where personal information is transferred outside South Africa, Amani Botanica will take reasonable steps to ensure that the transfer is conducted in accordance with applicable POPIA requirements.

This may include assessing whether the recipient jurisdiction or recipient organisation provides an appropriate level of protection or whether another lawful basis for the transfer applies.

21. Data Security

Amani Botanica takes reasonable technical and organisational measures to protect personal information against:

• Loss;
• Damage;
• Unauthorised access;
• Unauthorised disclosure;
• Unauthorised modification;
• Unlawful processing; and
• Other reasonably foreseeable risks.

Security measures may include:

• Access controls;
• Password protection;
• Secure website technologies;
• Restricted access to customer information;
• Security monitoring;
• Appropriate backups; and
• Other measures appropriate to the nature of the information processed.

No internet transmission or electronic storage system can be guaranteed to be completely secure.

22. Data Breaches

If Amani Botanica becomes aware of a security compromise involving personal information, we will take appropriate steps to investigate, contain and address the incident.

Where POPIA requires notification to affected data subjects or the Information Regulator, we will make the required notifications in accordance with applicable law.

23. Retention of Personal Information

Amani Botanica will not retain personal information for longer than is necessary for the purpose for which it was collected, unless:

• The law requires or permits longer retention;
• The information is required for legal proceedings;
• The information is required for legitimate business records;
• You have consented to longer retention where appropriate; or
• Another lawful reason for retention exists.

Different types of information may therefore be retained for different periods.

For example, transaction and accounting records may need to be retained for legal and financial-recordkeeping purposes even after a customer relationship has ended.

24. Your Rights Under POPIA

Subject to applicable legal limitations, you may have rights including the right to:

• Ask whether we hold personal information about you;
• Request access to personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of information where applicable;
• Object to certain processing;
• Object to direct marketing;
• Withdraw consent where processing is based on consent;
• Request information about how your personal information is processed; and
• Lodge a complaint with the Information Regulator.

These rights are subject to applicable legal requirements and limitations.

25. Withdrawal of Consent

Where we process your personal information based on your consent, you may withdraw that consent.

Withdrawal of consent will not affect the lawfulness of processing that occurred before the withdrawal.

In some circumstances, we may continue processing information where another lawful basis exists.

For example, withdrawing marketing consent does not necessarily mean that we must delete information required to process an existing order or comply with legal recordkeeping requirements.

26. Direct Marketing

Amani Botanica may communicate marketing information to customers and prospective customers in accordance with applicable law.

Where consent is required, we will obtain it before sending the relevant marketing communications.

Where the law permits direct marketing without prior consent in specified circumstances, we will comply with the applicable requirements, including providing an appropriate opportunity to opt out.

You can unsubscribe from marketing communications at any time.

27. Access to Personal Information

If you wish to request access to personal information held by Amani Botanica, please contact us.

We may require sufficient information to verify your identity before processing the request.

Certain information may be withheld where permitted or required by law.

28. Correction of Personal Information

If you believe that personal information we hold about you is inaccurate, incomplete, misleading or outdated, please contact us.

We will take reasonable steps to correct or update the information where appropriate.

29. Deletion of Personal Information

You may request deletion of personal information in circumstances where applicable law provides such a right.

However, we may be required or permitted to retain certain information for purposes such as:

• Tax and accounting;
• Legal compliance;
• Fraud prevention;
• Dispute resolution;
• Product-safety investigations;
• Transaction records; or
• Other legitimate purposes.

Where information cannot lawfully be deleted, we will explain this where appropriate.

30. Complaints About Privacy

If you believe that Amani Botanica has processed your personal information unlawfully or has not adequately addressed your privacy concern, please contact us first so that we can investigate and attempt to resolve the matter.

You may also have the right to lodge a complaint with the Information Regulator of South Africa.

31. Information Regulator

The Information Regulator is South Africa’s statutory regulator responsible for, among other things, overseeing compliance with POPIA.

Information about the Information Regulator and its complaint procedures can be obtained from its official website.

Information Regulator of South Africa

Website: Information Regulator South Africa

32. Third-Party Websites

Our website may contain links to websites operated by third parties.

These may include:

• Social media platforms;
• Payment providers;
• Courier websites;
• External resources;
• Partner websites; and
• Other third-party services.

Amani Botanica is not responsible for the privacy practices of third-party websites.

We recommend reviewing the privacy policy of any third-party website before submitting personal information.

33. Changes to This Privacy Policy

Amani Botanica may update this Privacy Policy from time to time to reflect:

• Changes to our business;
• Changes to our website;
• New services or technology;
• Changes to third-party providers;
• Changes to applicable law; or
• Improvements to our privacy practices.

The latest version published on this page will contain the applicable effective date.

Where appropriate, we may provide additional notice of material changes.

34. Contact Us

For questions, requests or complaints relating to your personal information, please contact:

Amani Botanica

Telephone / WhatsApp:
+27 84 476 8858

Email:
hello@amanibotanica.com

Physical address:
69 Flat Road
Rylands Estate
Cape Town
7764
South Africa

Website:
AmaniBotanica.com

Please include sufficient information for us to identify you and understand the nature of your request.

Effective date: 16 August 2026